Last updated: [Insert Date]

Welcome to Peckish. These Terms and Conditions apply when you visit our website, browse our products, create an account, place an order, or purchase from us.

By using this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before completing your purchase.

1. About Peckish

Peckish sells modular lunch boxes, food storage products, storage solutions and related lifestyle goods in South Africa.

This website is owned and operated by [Insert Legal Business Name], trading as Peckish.

• Website: [Insert Website URL]
• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Business address: [Insert Physical Address]
• Company registration number: [Insert Registration Number, if applicable]
• VAT number: [Insert VAT Number, if applicable]

2. Use of This Website

You may use this website for lawful personal shopping and browsing purposes only.

You may not use this website to:

• Commit fraud or any unlawful activity
• Interfere with the website’s security or functionality
• Copy, scrape, reproduce or misuse our content without permission
• Upload or transmit harmful code, spam or malicious software
• Misrepresent your identity or provide false information

We may suspend or refuse access to the website if we believe these Terms have been breached.

3. Product Information

We do our best to display product descriptions, colours, sizes, dimensions, materials, availability and pricing as accurately as possible.

Product colours may appear slightly different depending on your screen settings, lighting and device. Product dimensions are approximate unless stated otherwise.

Please read the product details, care instructions and usage guidance before purchasing or using any Peckish product.

4. Product Use and Care

Peckish products should be used only for their intended purpose and according to the product information provided.

Unless clearly stated on the product page, packaging or care instructions, products should not be assumed to be microwave-safe, dishwasher-safe, freezer-safe, oven-safe, leakproof, airtight or suitable for hot liquids.

Customers are responsible for checking the care instructions before use. Peckish is not responsible for damage caused by misuse, incorrect cleaning, overheating, harsh chemicals, improper storage, normal wear and tear, or failure to follow product care instructions.

5. Orders

When you place an order, you are making an offer to purchase the selected products at the price shown at checkout.

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance if there is an error, stock issue, payment problem or suspected fraud.

We reserve the right to cancel or refuse an order where:

• A product is out of stock or unavailable
• There is an error in the product information or price
• Payment is not received or cannot be verified
• Delivery information is incomplete or incorrect
• We suspect fraudulent, abusive or unlawful activity

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.

6. Pricing and Payment

All prices are shown in South African Rand unless stated otherwise.

Prices may change from time to time without prior notice. The price charged will be the price displayed at checkout when your order is placed, unless there is an obvious error.

Delivery fees, discounts and any applicable taxes will be shown at checkout before you complete your order.

Payment must be made through the payment methods available on the website. Orders will only be processed once payment has been successfully received or authorised.

7. Discounts, Promotions and Gift Offers

Promotions, discounts, bundles, launch offers or coupon codes may be subject to specific terms, expiry dates, product exclusions or stock availability.

Only one discount code may be used per order unless stated otherwise. We reserve the right to cancel or amend promotions at any time where reasonable to do so.

8. Delivery

We deliver to addresses within South Africa unless otherwise stated on the website.

Delivery times are estimates and may vary depending on your location, courier availability, order volumes, public holidays, incorrect delivery details, payment delays or circumstances outside our control.

We aim to dispatch orders within [Insert Dispatch Timeframe], unless otherwise stated on the product page or during checkout.

Estimated delivery timeframes are:

• Main centres: [Insert Timeframe]
• Regional or outlying areas: [Insert Timeframe]

Delivery fees will be displayed at checkout before payment.

You are responsible for providing accurate delivery details. If an order cannot be delivered due to incorrect or incomplete information, additional delivery fees may apply.

9. Risk and Ownership

Ownership of the products passes to you once full payment has been received.

Risk in the products passes to you once the order has been delivered to the delivery address provided, collected by you, or received by your authorised representative.

10. Damaged, Incorrect or Missing Items

Please check your order as soon as it arrives.

If your order arrives damaged, incorrect or incomplete, please contact us at [Insert Email Address] as soon as possible with your order number, a description of the issue, and clear photos of the product, packaging and delivery label where relevant.

We will assess the issue and, where appropriate, arrange a replacement, repair, refund or other suitable solution in line with your rights under South African consumer law.

11. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms and Conditions. Please review it before placing an order.

Returns may be accepted for change-of-mind purchases, online cooling-off cancellations, defective products, damaged items, incorrect products or other circumstances set out in our Returns and Refund Policy.

12. Account Registration

You may be able to create an account on our website. You are responsible for keeping your login details secure and for all activity under your account.

Please notify us if you believe your account has been accessed without permission.

13. Privacy

Your personal information is handled according to our Privacy Policy, which explains what we collect, how we use it, and how we protect it.

14. Intellectual Property

All website content, including text, images, product names, graphics, logos, icons, layout, design, photography and brand elements, belongs to Peckish or is used with permission.

You may not copy, reproduce, distribute, modify, sell, reuse or exploit any website content without our written permission.

15. Reviews and User Content

If you submit a review, comment, photo, message or other content to us, you confirm that the content is accurate, lawful and your own to share.

We may use customer reviews or feedback for website, product improvement, marketing or customer service purposes, but we will not use your personal information or images in advertising without appropriate consent where required.

16. Third-Party Links and Services

Our website may include links to third-party websites, payment providers, courier tracking services, social media platforms or other external services.

We are not responsible for the content, security, privacy practices or availability of third-party websites or services.

17. Limitation of Liability

To the fullest extent allowed by law, Peckish will not be liable for indirect, incidental or consequential losses arising from your use of the website or products.

Nothing in these Terms limits your rights under applicable South African consumer protection law, including your rights relating to defective, unsafe or poor-quality goods.

18. Events Outside Our Control

We will not be responsible for delays or failure to perform where caused by events outside our reasonable control, including courier delays, strikes, power outages, natural disasters, severe weather, supplier delays, system failures, public holidays, civil unrest or other unforeseen disruptions.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on this page with an updated date.

The Terms that apply to your order are the Terms published at the time your order is placed, unless a change is required by law.

20. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]