Last updated: [Insert Date]

This Shipping Policy explains how Peckish processes, dispatches and delivers orders placed through our website.

Peckish sells modular lunch boxes, food storage products, storage solutions and related lifestyle goods in South Africa.

Please read this policy before placing your order so that you understand our delivery areas, estimated timeframes, delivery fees and what to do if there is an issue with your delivery.

1. Delivery Areas

We currently deliver to addresses within South Africa, unless otherwise stated on our website or during checkout.

Delivery may be available to:

• Main centres
• Regional areas
• Outlying areas
• Business addresses
• Residential addresses

Some remote areas may take longer to deliver to, or may require an adjusted delivery fee. If we are unable to deliver to your area, we will contact you after your order is placed.

2. Delivery Fees

Delivery fees are calculated and displayed at checkout before you complete your order.

Delivery fees may depend on:

• Your delivery address
• The courier service available in your area
• The size or weight of your order
• Any free delivery threshold or promotion available at the time

Free delivery may be offered from time to time, subject to minimum order values, promotional terms, delivery areas or other conditions stated on the website.

3. Order Processing Time

Orders are usually processed within [Insert Processing Timeframe], excluding weekends and public holidays.

During busy periods, launches, sales, promotions or seasonal peaks, processing times may be slightly longer.

If there is a delay with your order, we will do our best to contact you as soon as reasonably possible.

4. Dispatch Time

We aim to dispatch orders within [Insert Dispatch Timeframe] after payment has been successfully received or authorised.

An order is considered dispatched once it has been handed over to our courier or delivery partner.

You will receive a dispatch confirmation or delivery update where applicable.

5. Estimated Delivery Timeframes

Estimated delivery timeframes are:

• Main centres: [Insert Timeframe]
• Regional areas: [Insert Timeframe]
• Outlying areas: [Insert Timeframe]

Delivery timeframes are estimates only and may vary depending on your location, courier availability, order volumes, public holidays, weather, strikes, incorrect delivery details, payment delays or events outside our control.

6. Order Tracking

Where tracking is available, we will send you a tracking link, tracking number or delivery update once your order has been dispatched.

Tracking information may take some time to update after the courier receives your parcel.

If you have not received tracking information within [Insert Timeframe] after your order has been dispatched, please contact us at [Insert Email Address].

7. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

Please check that your delivery details include:

• Recipient name
• Street address
• Complex, building, estate or unit number, where applicable
• Suburb
• City or town
• Province
• Postal code
• Contact phone number

Peckish is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery details provided by the customer.

8. Changes to Delivery Details

If you need to change your delivery address after placing an order, please contact us as soon as possible at [Insert Email Address].

We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has already been packed, dispatched or handed over to the courier.

Additional courier fees may apply if the delivery address is changed after dispatch.

9. Failed Deliveries

If a courier is unable to deliver your order because the address is incorrect, access is restricted, no one is available to receive the parcel, or the courier cannot reach you, the delivery may be delayed, returned to us, or subject to additional courier fees.

Where a parcel is returned to us due to failed delivery caused by incorrect or incomplete customer details, we may charge an additional delivery fee to resend the order.

10. Receiving Your Order

Please make sure that someone is available to receive your order at the delivery address provided.

The courier may require a signature, name, confirmation code or other proof of delivery when the parcel is delivered.

If someone else receives the parcel on your behalf, they will be treated as your authorised representative.

11. Damaged, Incorrect or Missing Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, incorrect or incomplete, please contact us at [Insert Email Address] as soon as possible with:

• Your order number
• A description of the issue
• Clear photos of the item
• Clear photos of the packaging
• Clear photos of the courier label, where relevant

We will review the issue and, where appropriate, arrange a replacement, exchange, refund, collection or other suitable solution in line with our Returns and Refund Policy.

12. Split Deliveries

In some cases, items from the same order may be sent in separate parcels.

This may happen where products are packed separately, dispatched from different locations, temporarily delayed, or sent as part of a bundle, promotion or special order.

If your order is split into more than one delivery, we will provide delivery updates where applicable.

13. Pre-Orders and Backorders

If a product is sold on pre-order, backorder or delayed dispatch, the estimated dispatch or delivery date will be stated on the product page, at checkout, or in your order communication where possible.

If your order includes both in-stock and pre-order items, we may dispatch the full order together once all items are available, unless otherwise arranged.

14. Collection Options

Collection may be available only if clearly stated on our website or agreed with us in writing.

If collection is available, collection times, location details and collection instructions will be provided separately.

Please do not arrive to collect an order until you have received confirmation that your order is ready.

15. Courier Delays

We work with courier and delivery partners to get your order to you as quickly and safely as possible.

However, courier delays can happen and may be outside our direct control.

We are not responsible for delays caused by events outside our reasonable control, including public holidays, strikes, severe weather, power outages, system failures, road closures, courier disruptions, supplier delays or incorrect delivery information.

16. Risk and Ownership

Ownership of the products passes to you once full payment has been received.

Risk in the products passes to you once the order has been delivered to the delivery address provided, collected by you, or received by your authorised representative.

17. International Shipping

We currently do not offer international shipping unless otherwise stated on the website or agreed with us in writing.

If international shipping becomes available, additional delivery fees, customs charges, duties, taxes or import requirements may apply.

18. Contact Us

If you have any questions about shipping, delivery or tracking, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]