Last updated: [Insert Date]

This Privacy Policy explains how Peckish collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our marketing, or interact with us online.

Peckish sells modular lunch boxes, food storage products, storage solutions and related lifestyle goods in South Africa.

1. Who We Are

This website is owned and operated by [Insert Legal Business Name], trading as Peckish.

• Website: [Insert Website URL]
• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Business address: [Insert Physical Address]
• Company registration number: [Insert Registration Number, if applicable]
• VAT number: [Insert VAT Number, if applicable]

2. Personal Information We Collect

We may collect the following personal information when you use our website or place an order:

• Your name and surname
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Payment-related information processed through our secure payment partners
• Account login details, if you create an account
• Messages, reviews, enquiries or support requests you send to us
• Marketing preferences, such as newsletter sign-ups or opt-outs
• Website usage information, such as pages viewed, browser type, device information and cookies

We do not intentionally collect more personal information than we need to provide our products, process your order, improve our service, or communicate with you.

3. How We Use Your Information

We use your personal information to:

• Process, confirm and deliver your orders
• Communicate with you about your purchase, delivery, returns or support requests
• Create and manage your customer account, where applicable
• Process payments securely through our payment providers
• Send order confirmations, invoices, delivery updates and service messages
• Respond to enquiries, complaints or product questions
• Improve our website, product range, customer experience and marketing
• Send promotional emails only where you have consented or where permitted by law
• Protect our website, business, customers and systems from fraud or misuse
• Comply with legal, tax, accounting and regulatory obligations

4. Payment Information

Payments are processed through secure third-party payment providers. Peckish does not store your full card details on our website. Your payment information is handled by the relevant payment provider according to their own security and privacy practices.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, support analytics, and improve advertising performance.

Cookies may be used by platforms such as Google Analytics, Google Ads, Meta, WooCommerce, WordPress, payment providers, courier integrations, email marketing tools or similar service providers.

You can disable or manage cookies in your browser settings. Some website features may not work properly if cookies are disabled.

6. Marketing Communication

If you subscribe to our newsletter or marketing updates, we may send you emails about new products, offers, launches, care tips, storage ideas or brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [Insert Email Address].

We do not sell your personal information or contact details to third parties.

7. Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business and fulfil your order. These may include:

• Payment providers
• Courier and delivery partners
• Website hosting and maintenance providers
• Email marketing platforms
• Analytics and advertising platforms
• Accounting, legal or compliance service providers
• Fraud prevention or security service providers

We only share information where necessary and require our service providers to process personal information responsibly and securely.

8. International Transfers

Some of our service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that your personal information is protected in line with applicable privacy laws.

9. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include secure website hosting, SSL encryption, access controls, password protection, limited access to personal information, and the use of reputable third-party service providers.

No online system is completely secure, but we work to protect your information as carefully as reasonably possible.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer service, legal compliance, accounting records, fraud prevention, dispute resolution and business reporting.

Where information is no longer needed, we will delete, anonymise or securely store it as required.

11. Your Rights

Under South African privacy law, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct or update inaccurate information
• Ask us to delete information where legally permitted
• Object to certain processing of your information
• Withdraw consent for marketing communication
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us at [Insert Email Address].

12. Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

13. Links to Other Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those external websites.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]